Exchange & Refund/Return

  1. Return & Refund

1.1 If you received a faulty or incorrect item(s), please contact our customer service team immediately at info@mixandmatchofficial.com. We will arrange to return the item(s) for you as soon as possible.

1.2 For return item(s), please make sure that the price tag, the original wrapping is attached for hygiene purpose or any packaging e.g. shoes should return with the shoes box.

1.3 If the item(s) is out of stock in terms of colors or sizes, we will proceed to refund you the total amount you have paid or we will issue you a coupon of the same value that can be use for future purchases.

1.4 No Exchange or refund for ordering wrong size as we have the measurements listed on every item in the website. So please check before purchasing, or email us if you are unsure of which size to get. Let’s do our part to leave less carbon foot print on earth.

1.5 All goods will be inspected on return. We are not able to accept return item(s) if it is worn, washed or tag is removed.

1.6 The goods are your responsibility until they reach to our warehouse. Please make sure it is packed up properly before returning and we are not liable for any missing parcel sent to us.

1.7 In the unlikely event that the item(s) sent back to us in a unsuitable condition, we may have to return it back to you.

1.8 Postage fee to return item(s) to our warehouse is free for all Malaysian customers.

1.9 We recommend you to obtain the proof of postage for reference. Our address is The Penthouse, Level 19, Uptown 1, Jalan SS21/58, Damansara Utama, 47400, Petaling Jaya, Malaysia.

1.10 Goods sold are not exchangeable or refundable. So please make sure you check on the measurements before checking out.

 

  1. Return Policy Within Malaysia

2.1 You can return the items to us if it is faulty or incorrectly sent within seven working days. Please make sure that the price tags or packaging or wrapping is not removed. E.g. clothes with price tag on & shoes with shoe box.

2.2 No refund is allowed after placing an order. However, if you would like to change to other size or color, please fill up the return form under “Help” section and we will provide you a “Return Code” to replace your order. Please send back the items to our warehouse within seven days and place order again from our website with the “Return code”.

2.3 If you would like to return a swimwear or underwear, please do not remove the original wrapping for hygiene purpose.

2.4 We are not responsible for any items that are returned to us by mistake or any parcel missing before it reaches our warehouse.

2.5 We are not responsible for any items that are returned to us by mistake.

2.6 Click on the attachment on the right corner to download the return form and email it to info@mixandmatchofficial.com

2.7 You are responsible for the cost of returning any items except faulty or incorrectly sent items.

2.8 Please provide us the consignment note number after you have sent the item(s) to any postal service company.

 

  1. International Return Policy

You may return the items to us if it is faulty or incorrectly sent within 10 working days together with the price tags or any packaging or wrapping. E.g. clothes with price tag on and shoes with shoe box.

3.2 No refund is allowed after placing an order. However, if you would like to change to other size or color, please fill in the return form under “Help” section. Please send back the items to our warehouse within 10 working days and place a new order from our website using the “Return code”

3.3 If you would like to return swimwear or underwear, please do not remove the original wrapping for hygiene purpose.

3.4 We are not responsible for any items that are returned to us by mistake or any parcel missing before it reaches our warehouse.

3.5 We are not responsible for any items that are returned to us by mistake.

3.6 Click on the attachment on the right corner to download the return form and email it to info@mixandmatchofficial.com

3.7 Depending on the options available in your country, you will be responsible for the cost of returning any items.

3.8 Please make sure you use a postal service that insures you for the value of the items you are returning and a proof of posting.