1. Payment Options

1.1 You can use the any of the payment types listed below to make payment for your order. We take your security very seriously. Therefore your details are safe with us.

(i) Visa
(ii) Master
(iii) Amex
(iv) Bank Transfer
(v) Paypal

1.2 We take fraud seriously too. Therefore all your debit or credit card holders are subject to validation and authorisation by us and the card issuer.

1.3 To add your card details, just log in to your account and scroll down to “wallet” section. From here you can add in your payment details and save it into your account. When you come to make payment, you can select one of your payment methods to pay for your order.

1.4 If you do not want to save the payment details, then you have to enter them when you pay for your order. You will be asked to enter the details when you click “Pay now”

1.5 If your card is authorised, payment will be taken immediately and you will be receiving an email informing that your order has been successful. If your card is not authorised, payment will not be taken, and we will send you an email informing you that your bank or card issuer failed to authorise the payment. Please be reminded that even if the payment is not authorised, it may look like MIXANDMATCHOFFICIAL has taken the money as some card issuers may still reserve the money for a short period of time.

 

  1. Pay Using Gift Voucher

2.1 If you are using gift vouchers to pay for your order, it is good to register your account straight away when you received the voucher. This will add to the credit of your account immediately and ready for you to spend.

2.2 Just enter the 16 digits code into the gift voucher section under “Wallet” on your MIXANDMATCHOFFICIAL account and then click add.

2.3 Once the gift voucher added into your account, it can’t be transferred to others.

2.4 Gift vouchers has expiry date. Be sure to check out the dates before it expired.

2.5 If you want to buy something using the gift voucher, it will automatically appear when you reach the checkout page. Just click “Redeem Voucher”. It may ask you to enter the 16 digits code before the order completes.

2.6 If you are spending more than the gift voucher’s value, you may have to top up using other payment methods.

2.7 Please be reminded that the minimum balance of the amount is RM10 for the additional payment to be completed on your cart.

2.8 If you are spending less than the value of your gift voucher, the balance will stay in your account for you to spend later. But make sure you check on the expiry date.

 

  1. Customs Issues & Taxes

3.1 You may be charged for handling fees or taxes as your order passes through customs. Any charges on the parcel must be paid by the buyer receiving the item(s).

3.2 MIXANDMATCHOFFICIAL has no control over these charges and we can’t tell you how much the cost would be. As customs policies & import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order. So you are not surprised by charges you were not expecting.

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